Privacy Policy

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us and Services, when you participate in activities on the Website (such as by posting, commenting or any form of information submitted) or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The personal information we collect may include the following:

• Personal Information Provided by You. We collect information you provide when you create an account or use the Services, such as your name, email address, phone number (if provided), profile details, and the content you submit (for example listings, messages, reviews, and form/booking/order details you submit through the platform).
• Payment Data. CariBoard supports payment-related features. If you add payment methods to your profile (for example, bank transfer details or payment links), we store the details you enter so they can be shown and used within the Services. Payments you make through a payment provider (for example, Fygaro) are processed by that provider, and we typically receive payment status and transaction/reference details rather than storing full card numbers ourselves.

Sensitive information. Under the Data Protection Act, sensitive personal information (such as health, religious or political beliefs, or financial records) may not be processed except as permitted by law. Please do not submit sensitive personal information through the Services (for example, government identification numbers, financial account passwords, or medical information) unless a specific feature explicitly requests it and provides a clear reason.

Children. The Services are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us at info@cariboard.com so we can take appropriate steps.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Website.

We automatically collect certain information when you visit, use or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, and information about how and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for abuse prevention and reliability.

Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes:

• Log and Usage Data: Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Website and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the Website (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports and hardware settings).
• Device Data: We collect device data such as information about your computer, phone, tablet or other device you use to access the Website. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model Internet service provider and/or mobile carrier, operating system and system configuration information.
• Location Data: We may process location-related information you provide while using location features (for example, listing/service locations or coordinates used to display maps). If you do not provide location information, some location-based features may not work as intended.

In Short: We process your information to provide and secure the Services, communicate with you, and comply with applicable legal obligations, based on consent, contract/performance, legitimate interests, and/or legal requirements (as applicable).

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

Under the Data Protection Act, the purpose for which we collect your personal information is identified before or at the time of collection. We collect and use your information only with your knowledge and consent (or as otherwise permitted by law). We aim to follow the DPA's General Privacy Principles—including data-minimization, purpose limitation, and security safeguards—and to comply with applicable Trinidad and Tobago laws as they apply to our operations.

We use the information we collect or receive:

• To post testimonials: We post testimonials on our Website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial.
• Request feedback: We may use your information to request feedback and to contact you about your use of our Website.
• To enable user-to-user communications: We may use your information in order to enable user-to-user communications with each user's consent.
• To manage user accounts: We may use your information for the purposes of managing our account and keeping it in working order.
• To send administrative information to you: We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
• To protect our Services: We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention).
• To provide core platform functionality: To operate user accounts, profiles, listings/posts, messaging, booking/appointment requests, ticketing verification, and other features you use, including support and troubleshooting.
• To enforce our terms, conditions and policies for business purposes: To comply with legal and regulatory requirements or in connection with our contract.
• To respond to legal requests and prevent harm: If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data that we hold based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

• Service Providers: We may share information with vendors who help us operate the Services (for example, hosting, analytics, email delivery, customer support tooling, and payment processing). These providers process information on our instructions or as separate controllers (depending on the provider and feature) and are subject to their own terms and privacy practices.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

International transfers. Our service providers and infrastructure may be located outside Trinidad and Tobago (for example, in the United States or other jurisdictions). Under the Data Protection Act, personal information may be transferred abroad only where the receiving jurisdiction has safeguards comparable to those under the DPA. We take reasonable steps to ensure appropriate safeguards are in place when your information is transferred to, stored, or processed by service providers in other countries.

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how you can control cookies is typically available through your browser or device settings.

Some cookies are necessary for the Services to function (for example, authentication and security). Optional analytics or performance measurement may be used to help us understand usage and improve reliability.

In Short: We are not responsible for the safety of any information that you share with third-party providers who advertise, but are not affiliated with, our Website.

The Website may contain links to third-party websites, online services, or mobile applications. We are not responsible for the content or privacy and security practices of third parties. You should review the policies of any third party you interact with.

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

In line with the Data Protection Act, we retain your personal information only for as long as is necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). We do not use or disclose your information for purposes other than those for which it was collected without your prior consent.

Some information may persist in logs, backups, and audit trails for security, fraud prevention, and reliability, and may be retained for longer where reasonably necessary.

Account deactivation or deletion. You may request deactivation or deletion of your account by contacting us. We will process your request in line with the Data Protection Act and our policies. Where required or permitted by law, or for legitimate purposes such as fraud and scam prevention and investigation, legal claims, regulatory compliance, or dispute resolution, we may retain certain information after your account is deactivated or after you request deletion. We retain such information only for as long as necessary for those purposes and do not use it for unrelated purposes.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cyber criminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

In Short: Depending on where you live, you may have rights to access, correct, or delete certain personal information, and to object to or restrict certain processing.

Under the Data Protection Act, you have the ability to request information about the existence, use, and disclosure of your personal information and to challenge the accuracy and completeness of that information. You may also challenge our compliance with these privacy principles. We will consider and respond to such requests in accordance with applicable law and in a timely manner. For account information, you may be able to update certain details directly in the Services; otherwise you can contact us at info@cariboard.com or using the details in this notice.

The Office of the Information Commissioner is the authority in Trinidad and Tobago responsible for the oversight of the Data Protection Act. If you have concerns about how we handle your personal information, you may contact us first; you may also have the right to raise your concerns with the Office of the Information Commissioner in accordance with the DPA.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website.

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

If you have questions or comments about this notice, you may reach us through our contact page or by email at info@cariboard.com.

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. You may also request deactivation or deletion of your account. To request to review, update, or delete your personal information, or to deactivate or delete your account, please contact us at info@cariboard.com. For security, we may request verification of your identity and/or your relationship to an account before fulfilling certain requests. As explained in Section 6, we may retain certain information after account deactivation or deletion where required or permitted by law or for fraud prevention, scam investigation, legal claims, or similar legitimate purposes.

The information provided by CariBoard Online (“we,” “us”, or “our”) on cariboard.com (the “Site”) and our mobile application is for general informational purposes only. All information on the Site and our mobile application is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the Site or our mobile application. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR OUR MOBILE APPLICATION OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE AND OUR MOBILE APPLICATION. YOUR USE OF THE SITE AND OUR MOBILE APPLICATION AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE AND OUR MOBILE APPLICATION IS SOLELY AT YOUR OWN RISK.